Today in the New York Times: Me

July 25, 2008

Complaining Bloggers Have a Cable Company’s Ear – NYTimes.com: “”

Lyza Gardner, a vice president at a Web development company in Portland, Ore., used Twitter to vent about a $183 cable bill last month. (The bill was prorated for almost two months of service.) Her comment — “very angry at Comcast” — set off Mr. Eliason’s search tool, prompting him to type out his typical reply: “Can I help?” The response caught Ms. Gardner off guard.

“It’s one thing to spit vitriol about a company when they can’t hear you,” she said in an interview. It’s another, she said, when the company replies. “I immediately backed down and softened my tone when I knew I was talking to a real person.”

I have effectively waited all my life to be called Ms. Gardner by the New York Times.

7 Comments

  1. tODD says:

    Wow, cool. How’d they find you?

  2. Lyza Gardner says:

    Ha. How do you think? Twitter. Hee.

  3. Aaron says:

    First words in the OED, now you’re “Ms. Gardner” to the NYT.

    The word “distinguished” comes to mind.

  4. Richard says:

    I read that story in the Times; I read it every morning and saw your name. How does it feel to be a Person of Interest, Ms Gardner?

  5. Do you agree with this blogger that the Valleywag post was racist?

    http://www.michaelcrook.org/blog/2008/07/26/owen-thomas-hates-white-people/

    BTW, you’re very pretty! LOL…

  6. How neat is that?!

  7. Just sent an e-mail reply to the ValleyWag, I’ll share it with you if you send me an e-mail. I thought they delivered a low blow.

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